Privacy policy
Information We Collect
At DouxDazzle, we collect the following types of personal information when you interact with our website:
- Contact Information: Name, email address, shipping/billing address
- Payment Information: Credit card details (processed securely through our payment gateway)
- Order Details: Products purchased, sizes, preferences
- Technical Data: IP address, browser type, device information, cookies
- Communication Data: Customer service inquiries and responses
How We Use Your Information
Your personal data is used for the following purposes:
- Processing and fulfilling your orders
- Providing customer support
- Improving our products and services
- Preventing fraud and ensuring website security
- Sending marketing communications (only with your explicit consent)
- Complying with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Payment processors to complete transactions
- Shipping carriers to deliver your orders
- Service providers who assist with website operations
- Legal authorities when required by law
We never sell your personal data to third parties.
Data Retention
We retain your personal information only as long as necessary:
- Order information: 5 years for tax and warranty purposes
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months
Your Rights
Under GDPR, CCPA and other privacy laws, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to processing of your data
- Withdraw consent for marketing communications
- Request data portability
To exercise these rights, please contact us through our website contact form.
Data Security
We implement appropriate security measures including:
- SSL encryption for all data transmissions
- Secure payment processing (PCI DSS compliant)
- Regular security audits
- Limited employee access to personal data
Cookies and Tracking Technologies
Our website uses:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand user behavior
- Marketing Cookies: Only with your consent
You can manage cookie preferences through your browser settings.
International Data Transfers
As an international business, your data may be transferred outside your country of residence. We ensure all transfers comply with applicable data protection laws through:
- Standard Contractual Clauses (EU)
- Adequacy decisions
- Other approved transfer mechanisms
Policy Updates
We may update this policy periodically. Significant changes will be notified through our website. The last update was [Insert Date].
Contact Us
For any privacy-related inquiries, please use the contact form on our website.