Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country and 7-14 business days for international orders. Delivery times may vary depending on your location and customs processing.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express delivery usually takes 1-3 business days domestically and 3-7 business days internationally.
Which countries do you ship to?
We currently ship to most countries worldwide. If your country isn't available at checkout, please check back later as we're constantly expanding our shipping destinations.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Refunds will be issued to the original payment method, excluding shipping costs.
How do I initiate a return?
Please contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a prepaid return label if applicable.
Do you offer exchanges?
Yes, we offer size exchanges for most items. Please note that exchange availability depends on current stock levels.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these measurements with your own for the best fit.
What materials are your products made from?
We use a variety of high-quality materials including organic cotton, linen, wool, and sustainable synthetic blends. Material composition is listed on each product page.
How should I care for my garments?
Care instructions are provided on each product's label and description page. We recommend following these instructions to maintain the quality and longevity of your items.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed with encryption.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do you charge sales tax?
Sales tax is applied according to local regulations in your shipping destination and will be calculated at checkout.
Other Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services that can be selected at checkout. You may also include a personalized gift message.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly through the carrier's website.
What if my question isn't answered here?
For any additional inquiries, please reach out to our customer service team through the contact form on our website. We typically respond within 24-48 hours.